Opportunity: A multi-tenant 1lakh SQFT corporate office facility management team was reliant on paper and phone based system for help desk operations which caused issue resolution times to be prolonged or in some cases not addressed altogether.

Solution: Facillizence – Enterprise maintenance management system was installed and integrated with operations using mobile and web based apps, accessed by facility management teams (management and operators), property manager and tenant managers. This new system facilitated the complete cycle of ticket raising, assignment, follow up and feedback in an easy and convenient way.

Results: Time of resolution for issues drastically came down by up to 80%, while # issues un-resolved for greater than 30 days came down from 30% to less than 3%.